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FAQ

 

Frequantly asked questions:

Is it safe to give my Credit Card information at pickNjoy stores?

We, at pickNjoy, do everything we can so you can just pick and enjoy the products you like. This is why all pickNjoy stores use PayPal payment processor. Using PayPal ensures maximum security for online purchases as only Paypal has access to your information and we do not have any access to it. 
By using Paypal for your purchases, you benefit from PayPal's Purchase Protection which provides you a full refund in case of a mistake or problem with the transaction or the order. (https://www.paypal.com/webapps/mpp/paypal-safety-and-security).

Can I purchase pickNjoy products without having a PayPal account?

No problem you can purchase without having a Paypal account (with card).
Just follow the steps as described here on Paypal's Link >  http://panelsyndicate.com/help/paypal


Does pickNjoy provide Free Shipping?

You will enjoy Free Worldwide Shipping for all of pickNjoy's products except for our free products ($0.00) where it is specified that since we give you the product for free the shipping and handling (S&H) costs are not included per item (each item is being shipped from different location and Each product is calculated for its own weight). Also for the free products, the more free products you order the less you per product shipping!! (EXP: S&H for 1 free item can be only 6.95$(US), S&H for 3 free items would be $16.95)

*Please note you can order up to 10 FREE items ($0.00) in one purchase. 



When will I get the products?

PickNjoy picks the best suppliers around the world (most of our suppliers are from countries located out of the U.S (mostly China)). It means that different products can arrive at different time. While some products may arrive after a week other can arrive after 35 business days, in some specific cases it might get up to 45 business days. This sort of shipping allows you to enjoy better prices for your purchase. 

*Business days do not include weekends (Friday-Sunday) and national holidays, 
therefore should be taken into account when calculating estimated arrival.

For those of you who are eager to receive their order and are willing to pay extra for faster delivery, we can provide this extra service (Usually between $15-$100). Please email us if you are interested in paying for a faster delivery.

Will I get my products in one package?

In case your order includes some of the exact same product then yes.
However, since we pick different suppliers from different countries, multiple product orders will most likely get to you at different times and packages.

What is pickNjoy's responsibility? 

pickNjoy does hand-picking for great products from great suppliers across the web, searching for best "Value for Money" deals with the highest positive feedbacks.
Since the products are being delivered directly from the supplier to the customer, we also test ourselves the time it takes our suppliers to send the product and that the product matches its description. This process maximizes the chances for a positive customer experience. However, since pickNjoy uses third party suppliers to manufacture and deliver the goods, pickNjoy will not be responsible for any harm caused by using the products. 

Can I cancel the order after making the purchase?

Any order can be canceled within 24 hours from the moment of purchase. 
After 24 hours we will be paying for the shipping and handling of your product and we will not be able to cancel the order and ask to get it back.
 

What is pickNjoy's refund policy?

picNjoy will fully refund any eligible payment if it follows all of the below cases:
1) The product did not arrive after 45 business days 
2) The Item doesn't match the photo or description
3) The client will write our Customer Service an email up to 3 months from the date of purchase
4) pickNjoy will refund only if the Customer wrote a correct shipping address

5) In case the product did arrive but you are not satisfied with it, you will be able to send it unused with available tracking information back to our supplier or our testing lab in Israel.
Return/ship back will be at your expense and must be approved first by our customer service.

*Refunds would be issued by Paypal to your paypal account or CC


Njoy :)